High quality growth hacking tricks with Nate Barnwell: Growth hacking is an interesting trend that gives us glimpses into the future of internet based companies. There has often been a barrier between the product team, and those responsible for acquiring users for the product. The coders build. The marketers push. It seemed to work for a while that way. Now, those in charge of growth are having to learn what an API is, and those in charge of programming are having to think about the customer experience within the product. Worlds are colliding.

Created in 2013 by Stewart Butterfield, Slack is a messaging and collaboration tool for enterprises. It allows company teams to chat and share in real-time. Today, Slack has over 12 million daily active users with more than 100 thousand paid customers. When designing Slack, however, Butterfield had no intention of being a big hit. Slack was created for covering the communication needs of Butterfield’s team during the design process of Glitch, a games app that can now be considered a fail. From this fail, however, came great success as the team saw how valuable Slack was to them. The market needed such a product where internal team members could communicate easily and exchange project materials quickly, and Butterfield already had one. Since Slack was created for users in the first place with no intention of profit and turned out to be a great product, further development continued accordingly. Slack team always took customer feedback as guidance, replying to every email they received and examining every ticket carefully. This initiation pushed Slack to be a great example of product-led growthWhat is product-led growth? Product Led Growth (PLG) is a business development strategy that leverages product usage to drive customer acquisitions, conversions, and market expansion. It places product on the focus of businesses.

Nate Barnwell growth hacking strategies: Sometimes the best growth strategy a company can employ is standing out — offering a unique experience that sets it apart from other businesses in its space. When monotony defines an industry, the company that breaks it often finds an edge. Say your company developed an app for transitioning playlists between music streaming apps. Assume you have a few competitors who all generate revenue through ads and paid subscriptions — both of which frustrate users. In that case, you might be best off trying to shed some of the baggage that customers run into trouble with when using your competitors’ programs. If your service is paid, you could consider offering a free trial of an ad-free experience — right off the bat. The point here is that there’s often a lot of value and opportunity in differentiating yourself. If you can “zig when they zag”, you can capture consumers’ attention and capitalize on their shifting interests.

A good growth marketer thinks big and tests small. They can envision anything — even Craigslist! — as a marketing channel, but they also run constant cheap, iterative tests to make sure their ideas can work. When DTC growth guru and investor Nik Sharma worked at Hint Water, for example, every major marketing push started with small, cheap tests — a growth marketing staple. If a small test got splashy results, the company invested more in the strategy. This helped Hint Water avoid expensive missteps, and innovate effectively; the company helped pioneer influencer marketing as we know it today. “Now everybody does it,” Sharma told Nate Barnwell. “But three years ago, nobody else was doing it and people thought it was kind of sketchy.” That’s the power of growth marketing — it’s an approach that allows you to confidently invest in a new channel. You just test first.

The first is a product that people actually consider a “must have.” In the startup world, this is generally referred to as “product/market fit.” Once you’ve validated product/market fit, it then becomes important to define an overall success metric. This success metric should be a “North Star Metric” for the entire team to gauge the success of the business. The right North Star Metric tracks cumulative value delivered across a growing customer base. This is a much more sustainable growth indicator than something like registrations, downloads or even revenue (many subscription businesses have inactive users that are still on a paid subscription but will likely churn). Find extra details at Nathan Barnwell.

With all of your planning, resourcing, and goal-setting complete, you’re now ready to execute your company growth plan and deliver results for the business. Throughout this time, make sure you’re holding your stakeholders accountable, keeping the line of communication open, and comparing initial results to your forecasted growth goals to see if your projected results are still achievable or if anything needs to be adjusted. Your growth plan and the tactics you leverage will ultimately be specific to your business, but there are some strategies you can look to as jumping off points.